Episode 63 — Choose performance metrics that drive the right behavior and accountability (3B3)
This episode teaches you how to choose performance metrics that drive the right behavior and accountability, because poorly chosen metrics create gaming, misalignment, and false confidence in governance outcomes. You’ll learn to select measures that reflect enterprise value, risk control, and operational performance, such as benefits realization, service reliability, change success, cost-to-serve, control effectiveness, and customer experience indicators that are meaningful to business leaders. We’ll discuss how to define owners, thresholds, and escalation triggers so metrics lead to decisions, not dashboards, and how to combine leading and lagging indicators to detect drift early. Real-world scenarios include teams optimizing for speed while quality collapses, projects hitting delivery milestones while benefits are never realized, and governance forums drowning in data that doesn’t support action. For CGEIT scenario questions, the best answers typically reinforce outcome-based measurement, clear accountability, and evidence-backed reporting that discourages metric manipulation. Produced by BareMetalCyber.com, where you’ll find more cyber audio courses, books, and information to strengthen your educational path. Also, if you want to stay up to date with the latest news, visit DailyCyber.News for a newsletter you can use, and a daily podcast you can commute with.
