Episode 55 — Build performance management that proves IT value delivery and accountability (3A1)
This episode teaches you how to build performance management that proves IT value delivery and accountability in ways executives can use to make decisions, rather than relying on activity metrics that don’t reflect outcomes. You’ll learn to define performance measures that connect strategy to delivery, such as benefits realization metrics, service reliability and resilience measures, risk and compliance indicators, cost-to-serve, and customer experience outcomes. We’ll cover how to design a balanced set of measures with clear owners, thresholds, and escalation triggers, and how to prevent metric gaming by tying reporting to evidence and independent validation. Real-world scenarios include dashboards that look positive while incidents rise, projects declared “successful” without benefits verification, and inconsistent measures across business units that prevent portfolio comparison. On the CGEIT exam, strong answers typically emphasize outcome-based performance management, traceability from objectives to metrics, and governance mechanisms that turn measurement into action through accountability and corrective decisions. Produced by BareMetalCyber.com, where you’ll find more cyber audio courses, books, and information to strengthen your educational path. Also, if you want to stay up to date with the latest news, visit DailyCyber.News for a newsletter you can use, and a daily podcast you can commute with.
