Episode 48 — Manage contracted services with clear outcomes, controls, and accountability (2B3)
This episode explains how to manage contracted services so outcomes are clear, controls are enforceable, and accountability remains with the enterprise even when delivery is external. You’ll learn how to define service outcomes through measurable service levels, performance indicators, and responsibilities for security, privacy, incident response, and change management. We’ll cover governance practices that keep contracted services under control, including onboarding requirements, control evidence expectations, periodic reviews, escalation paths, and rights to audit or assess compliance with contractual obligations. Real-world scenarios include vendors that meet uptime targets but fail security expectations, unclear boundaries between internal and vendor responsibilities during incidents, and contracts that lack exit plans, leaving the enterprise stuck with poor performance. On the CGEIT exam, strong answers typically strengthen vendor governance by enforcing measurable outcomes, requiring evidence, and establishing monitoring and accountability mechanisms that prevent surprises and reduce operational and compliance risk. Produced by BareMetalCyber.com, where you’ll find more cyber audio courses, books, and information to strengthen your educational path. Also, if you want to stay up to date with the latest news, visit DailyCyber.News for a newsletter you can use, and a daily podcast you can commute with.
